How Ordering Works: Five Steps, No Mysteries
If you've ever ordered anything online, you already know how to order from us. Here's the whole process, start to finish, with the details first-timers actually want to know.
Step 1: Browse and Build Your Cart
Shop the menu the way that suits you — by category, by grade, by price, or straight from this week's deals. Every listing shows what you're getting: the grade tag, the size options, the price as it is. Add what you want to your cart; mix categories freely, since flower, edibles, vapes and everything else ship together in one parcel.
Step 2: Check Out and Verify Your Age
Head to checkout and enter your delivery details. This is the step that decides how smoothly delivery goes, so take the extra ten seconds: full address, unit number and buzzer code if you're in a condo or apartment, and a double-checked postal code. You'll also verify that you're 19 or older — it's required for every order, every time, no exceptions.
Step 3: Pay
Complete your payment following the instructions shown at checkout. They're also included in your order confirmation email, so there's nothing to memorize. Your order moves to packing as soon as payment is confirmed — for most orders, that means shipping within one business day.
Step 4: Get Your Tracking Number
The moment your parcel is with the carrier, a tracking number arrives in your email. From there you can follow the parcel door to door — no wondering, no guessing. Anywhere in Toronto and the GTA, the typical wait is 2 to 3 business days.
Step 5: Receive Your Parcel
Your order arrives in plain, sealed, scent-secure packaging with nothing on the outside but a shipping label. Condo dwellers: it goes to your door, concierge or parcel room like any other tracked package.
First Order? Three Quick Tips
Start with this week's deals — it's the smartest way to try the menu at the friendliest prices. If you're new to any product type, the category pages carry honest guidance on choosing and dosing; read the two minutes of advice before you buy, not after. And if anything is unclear at any step, contact us — a real person answers, and asking a question is faster than guessing wrong.
